Returns & Warranty
Thank you for choosing RetroAudio! Your satisfaction is our priority, and we understand that sometimes customers may change their minds.
1. General Return Guidelines
For orders placed on myretroaudio.com, the following policies apply:
Returns due to customer reasons: Customers are responsible for return shipping costs. Fees depend on your chosen courier.
Returns due to RetroAudio’s responsibility: If the product is damaged, defective, or incorrectly shipped, RetroAudio covers all return shipping costs.
Return period: New or unassembled products can be returned within 30 days of delivery in their original packaging for a full refund. Returns after 30 days cannot be accepted.
| Reason for Return | Who Pays Shipping |
|---|---|
| Personal preference, change of mind, refusal to accept delivery, damage due to misuse | Customer |
| Product defects, item does not match description, wrong item shipped | RetroAudio |
2. Return & Refund Process
- Submit a return request to our customer service team: business@myretroaudio.com
- Include your order number and reason for return.
- All returns must be approved by customer service before shipping the product back.
- Refunds are issued to the original payment method after we receive and inspect the returned product.
Customer-initiated returns:
- Product must be intact, including original packaging, accessories, and documentation.
- A 15% restocking fee applies.
Damaged or defective items:
- Contact customer service for assessment.
- We will issue a full refund or replace the product as appropriate.
Refund processing: Typically within 10 business days after receipt and approval of the return. Timing may vary by payment method and bank.
3. Return Scenarios
| Scenario | Shipping Cost | Refund Policy |
|---|---|---|
| Product defects, incorrect or mismatched items | RetroAudio | Full refund (gift card balance prioritized if used). Remaining refunded to original payment method within 10 business days. Expedited/priority fees are non-refundable. |
| Customer change of mind (dislike, wrong purchase) | Customer | Refund minus return shipping and 15% restocking fee. Gift card balance prioritized if used. Expedited/priority fees non-refundable. |
| Customer refuses delivery | Customer | Refund minus return shipping. Gift card balance prioritized. Expedited/priority fees non-refundable. |
| Non-returnable items (custom products) | N/A | No returns or refunds. Clearly stated at purchase. |
Notes:
- Return shipping costs are based on actual courier fees or RetroAudio’s standard rates.
- Refunds exclude promotional discounts (coupons) and expedited/priority shipping fees.
- Refunds are processed within 10 business days of approval.
4. Order Cancellation
- Orders can usually be canceled if not yet shipped. Contact business@myretroaudio.com promptly.
- If the order has already shipped, the process will follow the standard return policy above.
5.Warranty Policy
Every RetroAudio product we sell is designed to meet and exceed your expectations. We are committed to delivering exceptional quality. All products purchased on our website are covered by a 1-year warranty from the date of purchase. ( *Our 1-year warranty applies only to products purchased directly from myretroaudio.com. If you did not purchase your product directly from myretroaudio.com, please contact the retailer from whom you purchased it.)
Before determining that your product is indeed defective, please consult the user manual for proper usage instructions. If you encounter product issues not covered in the manual, we recommend contacting our customer service team for assistance.
If you discover a defect in your device, your warranty covers defects in materials and workmanship for a period of 1 year from the date of purchase on our website (for eligible products). If a defect is found, we will:
1. Troubleshoot the issue and provide replacement parts as needed.
2. Replace the product with one of equivalent functionality.
Limited Warranty Terms and Conditions
This limited warranty is void, and we assume no liability, if the reported defect results from the product being used for purposes or in environments other than those intended, or from misuse, abuse, accidental damage, or exposure to adverse environmental conditions. This includes, but is not limited to, defects caused by drops or improper operation, incorrect line voltage, power surges, improper wiring, incorrect fuse or circuit breaker ratings, insufficient ventilation, or acts of God. Additionally, any product with a serial number that has been altered or removed is not covered by this warranty.
If you have any questions, please email business@myretroaudio.com.
6. Contact Customer Service
For questions or assistance regarding returns:
Email: business@myretroaudio.com
Our team is ready to help ensure your shopping experience is smooth and enjoyable.